Refund Policy

Refund eligibility

Consumed credits are generally non-refundable. The following exceptions apply:

• Unused credits within 7 days of purchase: a full refund may be requested if the credits have not been used.
• Duplicate charges: duplicate charges caused by a billing error may be refunded in full.
• Statutory rights: any statutory withdrawal or refund rights applicable to first-time purchasers under laws including those of the EU, United Kingdom, or Australia are preserved; after credits are first used, they do not apply to the extent permitted by law.

How to request a refund

Send your request to support@tokenra.io with the following details:

• Account email
• Transaction ID
• Reason for the refund request

Eligible refunds are generally returned to the original payment method. Actual timing depends on the payment processor and the issuing bank.

Billing disputes

If you believe a charge is incorrect, contact support@tokenra.io first with the transaction ID, account email, and details. We will investigate confirmed billing errors. This request-before-dispute process does not limit rights you have under applicable law.

Related terms

This page summarises the refund terms set out in our Terms of Service. Where any difference exists, the Terms of Service govern.

Last updated: September 2026